Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. What have you tried so far? They found mold under the floor covering. I do not know WHY he has not had access to this correspondence. There's a reason why so many choose Thor Motor Coach. !. After countless emails and calls to *********************, we never heard from him again. ("goodwill offer") from what they will charge us to do the labor at their factory. It was amazing! The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. Report post. Stock Number Begin with this one! The elements cause the roof to expand and retract. Couch framing falling apart from 1in screws being used. If you wish to set up a factory service appointment to discount you the $2000, please call ************. . ********************************* became Retail Warranty Supervisor in April of 2022. Complaint Type: Problems with Product/Service. Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. Model: Hurricane 29M. All of this back and forth is not fair to us, the consumer. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM, Tilt Leather Steering Wheel with Audio Buttons to Control Dash Radio, Upgrade Windshield Privacy Close off Panels, Three-point Seat Belts for Driver and Passenger, Captain's Chairs Heated Electric Adjustable Driver/Passenger Seats, Swivel Captain's Chairs with Two (2) Filler Cushions, Removable Table between Two Swivel Cockpit Seats, Aluminum Wheel with Valve Stem Extensions, Rubber Tread Entry Steps with Step Well Light, High-Gloss Euro-Style Cabinetry with Complementary Cabinet Door Hardware, Hidden Hinges and Slide-out Fascia, Pressed Laminate Countertops, Dinettes, Sofa Tables, Bath and Bedroom, Wall Cubby with Net and USB Charging Port, Accent Lights above Overhead Cabinets, Kitchen, Dinette, Sofa and Bed, Cab-Over Sleeping Area with Telescoping Bunk Ladder, Leatherette Sofa with Queen Size Murphy Bed Conversion (24FB), Leatherette Theater Seating with Footrests (24RW), Leatherette Dream Dinette Booth with Footrests (N/A 24RW), Leatherette Booth with (2) storage drawers (24RW), Wireless Phone Charger with USB Plug on Dinette Table Top (N/A 24RW), Wireless Phone Charger with USB Plug Bedroom (24RW), Single Child Safety Tether in Dinette (Optional 24FB, 24TT; N/A 24RW), Full Extension Metal Ball-Bearing Drawer Guides, Pressed Laminate Kitchen Countertops with Under Mounted Sink with Sink Cover(s), Pop-Up Countertop Outlet and Charging Center for Electronics (N/A 24RW), Decorative Lighted Kitchen Side Splash Next to Cooktop, Two Burner Gas Cooktop, Glass Cover with Electric Start, Glass Protective Cover and Task Lighting above Cooktop, Stainless Steel Accented Convection Microwave Oven, Large Stainless Steel Single Bowl Sink and Faucet with Pull-Down Sprayer, 12-volt Ceiling Vent in Kitchen with Wall Switch, Full Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24RW), Queen Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24TT), High-Gloss Curved Euro-Style Bath Door (24TT), Shower with Curved Anti-Microbial Shower Curtain, Bluetooth Coach Radio System with DVD Multimedia Receiver, Rapid Camp+ Multiplex Wiring Control System, Onan RV QD 3200 Diesel Generator (Optional), Winegard ConnecT 2.0 WiFi / 4G / TV Antenna, Automatic Transfer Switch with Power Protection, Automatic Shoreline-to-Generator Transfer Switch, Single, High Output Low-Profile Air Conditioner, 100-watt Solar Charging System with Power Controller, 1,000-watt Inverter for Entertainment Systems and Select Outlets, 360 Siphon Vent Cap, Tank Odor Prevention. Message. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! This is an independent, unofficial site. Listed 27 weeks ago in Cass . CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. See dealer for details. I left my parking lights on overnight, and it killed the car and house batteries. 2. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. Stock #46257. My Thor dash radio is also powered by the house battery. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. 2003 Thor Motor Coach jazz. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! Mr. ******** needs to arrange pick up with the **** dealership. ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. The other is a inline fuse, wired off the use,store relay battery lug. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. In our coach the battery disconnect switch activates a solenoid which switches the battery circuit on and off. We are so very happy with the coach we purchased! One previous owner purchased it new.We have had multiple issues with the coach. THOR AXXERA RADIO.not working??? Our 2019 ************ Motor Coach seats have started to completely disintegrate. I tried to call **** / ******* and left a voice-mail asking for a return call where I may be able to set up an appointment in March as well. As of today, the coach has only ***** miles on the coach. 3 burner stove, microwave, mid size fridge/freezer, 2 tv's, AC/heat, satellite radio, backup camera, can sleep 6, primary bedroom with queen bed, kitchen dinette turns into a bed, bed above the cab. Your luxury Mercedes Sprinter motorhomes. *All RV prices exclude tax, title, registration and fees, including documentary service fees. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. ****** was not being truthful. Why not the flooring costs? We have been done everything we can to get our flooring and heating breech issues resolved with our coach. Need advise, had a shop replace house battery and repair inverter. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. Would be a great hunting rig! At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. Posted January 8, 2016. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. BBB Business Profiles may not be reproduced for sales or promotional purposes. Then to ********* in ****. Want to make us an offer on the {product}? Used 2022 Thor Motor Coach Challenger 35MQ $169,999. He considered this an open case. Number Of Televisions. **** **************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS TO GO ************************************************************************************* REPAIR RV VEHICLES (24 FT CLASS C). Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. Discover the necessary items to make this an unforgettable adventure! Took a good 2 hours drive and they are still dead. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. ** Day 2 we tried using the microwave again. On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. 26 gallon black water tank and 31 gallon grey water tank. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. Mechanic's Assistant: What year is your Chassis? Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. You are using an out of date browser. can provide videos and pictures. This is Thors final offer as it has been stated multiple times. Front radio not working. bunk bed. And not have heard from them. Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. Please see us for a complete list of features and available options! The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. No. Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. Front Bunk oFront Bunk continues not to go up and down evenly Generator oThe generator shuts for no reason at all.We are requesting Thor Motorcoach (TMC) support to cover these items. He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. See us for more details. Please select a year to search for available owners manuals. There authorized service center is telling me not to get roof patch but replaced. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. Description. If you wish to set up a factory service appointment to discount you the $2000, please call ************. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. Mechanic's Assistant: Are you fixing your Chassis yourself? After changing the engine battery the radio and backup camera will not work. Yes. The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. 2019. 2 tables that convert into beds. 2003 Jazz Toy hauler 5k obo Needs work. TMC was only aware of the roof issue, we will be more than happy to review any warranty claims. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. We need this rv fixed asap. Can you tell me a little more on. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. Class Cs with the beloved luxuries of Mercedes-Benz. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. 2017 Thor Challenger XE Rear and side cameras and radio not working. The best of Class A amenities and more power than a Class B. This has all been dragging on for far too long. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. Want to request a quote on this unit? A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. Then click on the manual name to download. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Thor Motor Coach Overview Website: www.thormotorcoach.com Headquarters: Elkhart, IN Size: 1001 to 5000 Employees Founded: 2010 Type: Company - Public Industry: Transportation Equipment Manufacturing Revenue: $100 to $500 million (USD) Competitors: Unknown There's a fuse on the back of the radio. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. We want **** to act in good faith and resolve these longstanding issues. The pictures submitted to us show no concern of factory defect to the roof. It was a pleasure dealing with all of you. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. I have a full side slide on my 2016 Thor Ace 30.2. All good. Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. I am rejecting this response because: We have been going back and forth with this for three years. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. I admit, we were naive in thinking that the labor charges could be so little for such a job. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. Across from the sofa is a booth dinette. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. I am rejecting this response because:This is the same response I received earlier. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! can discuss the resolution. I bought a brand new Thor Hurricane 35M. Message. The Border Hookups Hit The Road With A New Song. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. From the time we purchased the coach we have only driven a total of ***** miles. 2022 Thor Motor Coach freedom elite. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. **** did send the new flooring to CW. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. Provide us with some basic info and well appraise your RV. I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. New to RVing? master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. purchased in July 2022. Please note - there could be multiple recalls for a specific model RV. State: Texas. Plus tax, title and license. Our 2019 ************ Motor Coach seats have started to completely disintegrate. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. ************************* was working with us right up until he moved to a new position in March of 2022. Checked every fuse I could find. **** had no issues resolving many of the other problems with our coach. We have spent more than three years trying to get these issues resolved. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. Radio. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? Ill keep taking all suggestions and look a while longer. Of course, at our expense. We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. Your actual payments may vary. The issues were filed with **** when the coach was new. Did you recently have your batteries drain on you? I will say again this coach cost us 100's of thousands of dollars. After reviewing the Pre-Authorization, our stance on the roof concern remains the same. Class Cs with the beloved luxuries of Mercedes-Benz. Diesel and gas-powered chassis options. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. Thor motor coach four winds 24 f e350 chassis. Begin with this one! 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